Organizations with an expatriate workforce consider our business model to be the sensible choice when selecting a moving partner, as we’re not obligated to utilize reciprocity agreements when selecting service providers. How does this benefit our customers?
Our independence allows us to partner with the finest supplier partners in locations worldwide, regardless of their umbrella network affiliations. These partnerships are facilitated through our award-winning supplier selection and quality management program, ArpinACESSM (Agents Committed to Excellent Service). ArpinACES’ stringent screening criteria are based solely on historical performance for service quality, cost competitiveness, and financial stability. Through ArpinACES, Arpin is not bound to any reciprocal agreements and our customers benefit from utilizing the top-rated suppliers in each geographic locale.
We take every move personally here at AIG, and you can take comfort in knowing that you have a team of seasoned professionals available throughout the moving process.
Arpin International Group assigns a dedicated International Move Coordinator (IMC) to oversee each relocation. Our teams of IMCs are day-to-day move managers who take the time to listen to the needs and concerns of our customers and discuss, address, and manage the expectations of each move.
To ensure an accessible and easy relocation, we’ll schedule an in-home or virtual pre-move survey at a convenient time. Origin services are fully arranged for our clients – we cover wrapping, padding, and loading of all household goods and personal effects in appropriate packaging to ensure they arrive damage-free at their destination.
Arpin International Group’s move coordinators will flawlessly organize transportation to the exit port and ocean or air freight to the port of entry. We also ensure our supplier partners enforce stringent warehouse protocols for the safety and protection of shipments while in storage.
We track each shipment en route, retrieve all documents, and keep the client and transferee updated throughout the moving process. We also take care of customs clearance, transportation to the residence or a pre-approved storage facility, unpacking, and removal of all related debris, space permitting.
Our team holds specialized knowledge in corrective actions that produce results, and we’re commonly told that our best-in-class service recovery solutions make our process unique.
For over 120 years, Arpin has practiced and refined an approach to providing quality services that have led us to win numerous awards and recognition from companies within the relocation management services industry and client accounts. Our time-tested, continuous quality improvement principles are designed to create long-term value for our clients.
Supplier Excellence Gold Award 2019, 2017 – Arpin International Group was presented this award for consistently providing superior services to the company and its multi-national customers.
Arpin Group was presented this award that recognizes and honors supplier partners that meet, exceed, and far surpass relocating employees’ expectations as assessed using RELO Direct’s end-of-move quality assurance survey and that rank in the top 2% of ratings.
In 2019, 2016, 2015, 2014, 2013 – Presented to Arpin International Group for driving and promoting industry knowledge amongst its employees.
Arpin Group was presented this award that recognizes a supplier’s measurable commitment to excellence by achieving key performance metrics.
Arpin Group was presented this award that recognizes and honors its supplier partners that exceed expectations.
Arpin Group was presented this award that recognizes organizations that advocate, promote, or administer environmental education and awareness programs to communities.
AIG’s innovative FastPACSM program is designed to handle your U.S. domestic shipments more efficiently, no matter its size or its destination.
AIG offers an innovative moving solution to ensure that employees remain productive and can focus on their new assignment when provided with a lump sum moving allowance.
Proprietary software provides our clients with an innovative solution to manage their corporate storage policies, data, and invoicing process.
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Open positions: International Move Coordinator, Customer Service and Operations Support staff. Apply by uploading your cover letter with resume and earn a spot on the A-Team!
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